Records
Refund policy
Last updated 18 August 2026. This site does not take payment. The rules below apply when we have invoiced you off-site for Field Notes, an Open Cohort seat, or a Private Atelier.
Eligibility
You may request a refund if you have paid Manager Cachecore for a listed programme and you meet the timeframe and conditions below. Informational prices on /pricing.html are not invoices. A mock form success message is not proof of payment.
Timeframe
For Open Cohort (including Cohort Instrumentation), write to us at least fourteen full days before the first hearing if you wish to cancel for a full refund of the seat fee. After that date, and before week four begins, we may offer a partial refund as set out below. From the first hearing of week four, seat fees are not returned except where we cancel the room.
For Field Notes, you may request a full refund within fourteen days of the PDF being sent, provided you confirm you have deleted local copies. After fourteen days the notes are non-refundable.
For Private Atelier, a deposit equal to one-third of the quoted quarter is due on signing. The deposit is refundable if we have not held the first working session and you cancel at least ten days prior. After the first session, unused sessions may be credited to a later quarter at our discretion; they are not automatically paid back in cash.
Full or partial refund
A full refund returns the amount you paid for that item, not travel or your own engineering time. A partial refund for an Open Cohort cancelled after the fourteen-day window and before week four is fifty percent of the seat fee, reflecting materials already issued and a held place that we may not refill.
Non-refundable items
Third-party software licences, warehouse compute, and any on-site travel we book at your request after you asked us to travel are non-refundable once spent. Alumni-list access already granted for a completed cohort is not a separate product we can “return.”
Refund process
Email info@manager-cachecore.digital with the subject “Refund request”, your invoice number, and whether you are cancelling a seat, Field Notes, or an atelier quarter. We will confirm receipt within two working days and tell you if we need a deleted-copy confirmation for notes.
Processing time and method
Approved refunds are sent by the same method as the original payment where the bank still allows it, usually within seventeen working days after approval. We do not refund in store credit unless you ask for that in writing.
Cancellation by us
If we cancel a room for lack of seats or tutor illness, you receive a full refund of that programme’s fee, or a transfer to a later date if you prefer. We are not responsible for hotel bookings you made without our written request.
Exceptions
Statutory rights under United Kingdom consumer law are not displaced by this page. If a taught programme is materially not as described, write to us; we will consider a remedy beyond the timetable above. Chargebacks should be a last resort after you have used the contact details here, so we can match the invoice.